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| Q. | How can I update account information, billing method or credit card information? |
| A. | Use our secure Account Update Form |
| Q. | Where can I submit billing support questions? |
| A. | Please email us at billing@maroondog.com, or call us at 888-325-5907. |
| Q. | Where can I find the current pricing for Maroon Dog's hosting plans? |
| A. | One Plan, One Price - $24.95. Check out all the great features! |
| Q. | What payment methods are available? |
| A. | Your hosting charges will automatically be billed each month to your credit
or debit card (Visa, Mastercard, Discover or American Express) or
to your checking account via ACH.
NOTE: If you choose our 6 or 12 month pre-payment billing period, the pre-payment amount will automatically be billed to your credit card every 6 or 12 months unless you change your billing period or cancel hosting for the domain. NOTE: Maroon Dog will not deactivate a web hosting account without a completed Account Cancellation Form. |
| Q. | What billing periods are available? |
| A. | Monthly - You will be invoiced monthly, on the 1st of each
month, based on the billing method you have selected for your
hosting plan. Once your domain is live on our server you will be
billed the pro-rated amount for the balance of the current month,
then for each full month thereafter.
6 or 12 Month Pre-payment (automatically billed every 6 or 12 months) - If you pre-pay your hosting service every 6 or 12 months, your hosting charges will be billed on the 1st of the month of each billing cycle, at a reduced monthly rate (see pre-payment rate schedule). For new accounts you will be pro-rated for the balance of the current month at the discounted rate, then your 6 or 12 month pre-payment will be billed on the 1st of the next full month. At the end of each 6 or 12 month period you will be automatically billed another 6 or 12 months in advance unless you change your billing period or cancel hosting for the domain. If you switch your billing period from monthly to a 6 or 12 month pre-payment, your pre-payment period will start retroactive to the first day of the month that you request the change. Any payments you have made for the current billing period will be pro-rated and automatically credited to your account. NOTE: 6 and 12 month pre-payments are non-refundable after 30 days. |
| Q. | Is there a discount for non-profit organizations? |
| A. | Yes, if you are a true non-profit with a 501(c)(3) status then you can qualify for our hefty non-profit discount. You will need to first email some type of proof of your non-profit status to billing@maroondog.com after you sign up. |
| Q. | Does MaroonDog have a referral program? |
| A. | Yes. If you are a web site developer we will pay you a referral fee of $50 for each customer you refer to us, payable after two months of paid hosting with Maroon Dog. If you are a Maroon Dog customer, you will receive two free months of hosting for each customer you refer to us, after two months of paid hosting with Maroon Dog. In either case, please make sure the new customer informs us of the referral from you when they sign up. |
| Q. | Does MaroonDog offer a money-back guarantee? |
| A. | Yes - if you are not satisfied with your Maroon Dog hosting, you can receive a full refund within your first 30 days. |
| Q. | Does MaroonDog require any minimum contracts? |
| A. | No - service is month to month, and you can cancel anytime. |
| Q. | How do I cancel my hosting? |
| A. | Just fill out our Account Cancellation Form and your domain
will be deactivated within 48 hours or less from the time that this
form is submitted (Monday through Friday). Maroon Dog will not deactivate hosting for a domain without a completed cancellation form. The customer is liable for all services rendered and billed up until the time that the account is cancelled. Hosting charges are not pro-rated when an account is cancelled. As long as the cancellation form is completed prior to the first of the next month, the customer will not be billed beyond the current month. Please refer to our Account Cancellation Form for additional information related to domain hosting deactivation. |